The negative side of my job

"Help desk analysts are the Rodney Dangerfields of the IT world. The people answering the phone on the help desk get no respect from clients or other IT professionals. They are expected to solve as many problems as possible at tier one but are not paid the wages befitting that level of technical expertise. When the phone rings, there is almost always an unhappy customer on the line. Help desk analysts take unwarranted verbal abuse for circumstances beyond their control and are rarely recognized for their efforts. Their performance is typically measured... not exactly a formula for friendly verbal banter, low stress, and thoughtful problem resolution. Respect? Even Rodney Dangerfield got more respect without the added stress."

From: TechRepublic
(Thanks, Brandon!)